FAQ

EB Emotional Balance

Questions.

We believe in honest answers. Here are the ones we hear most often.

REME — The Broken Mirror

REME — The Broken Mirror


The Products

What kind of clothing does EB make?

We create premium oversized t-shirts with large back prints — each one featuring REME in a different moment of her story. The front is always clean and minimal, with only a small EB logo. Every piece is designed to be worn, felt, and remembered.

What does the art on the clothing represent?

Each design captures a different moment in REME's story — vulnerability, resilience, reconstruction and hope. Choose the one that feels like yours.

What are the t-shirts made of?

[TO CONFIRM: add exact fabric composition from your supplier before publishing.]


Orders & Shipping

How long does shipping take?

Each piece is made to order with care. [TO CONFIRM: add real production and shipping times from your supplier, per region, before publishing.]

Do you ship internationally?

Emotions don't have borders, and neither do we. [TO CONFIRM: list the countries or regions you ship to before publishing.]

Can I track my order?

Yes. Once your order ships, you'll receive a tracking number by email so you can follow its journey to you.


Returns & Exchanges

Can I return or exchange my order?

[TO CONFIRM: define your returns policy in line with the consumer rights laws applicable to your markets (including EU regulations) before publishing. Do not limit customer rights for defective products.]

What if my order arrives damaged?

If something arrives damaged or incorrect, please get in touch with us as soon as possible with a photo of the issue. We will always make it right.


The Brand

Who is REME?

REME is the heart of EB. She is an adult rag doll made of mismatched fabric patches and visible stitches — a symbol of everything we survive and slowly rebuild. She is not a mascot. She is a mirror. You'll recognize yourself in her.

I still have a question.

We'd love to hear from you. Reach out anytime — we read every message and will get back to you as soon as we can.

"You were always meant to be seen."